Privacy Policy

At Best Furniture, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, make a purchase, or interact with us.

By using our website or services, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information:

  • Personal details such as your name, phone number, email address, and delivery address

  • Order and transaction details related to your purchases

  • Communication records when you contact us via phone, email, or website forms

  • Website usage data such as IP address, browser type, and pages visited (for analytics and improvement purposes)

How We Use Your Information

Your information is used strictly to:

  • Process and fulfill orders

  • Arrange deliveries and provide customer support

  • Communicate order updates, confirmations, and service-related messages

  • Improve our website, products, and customer experience

  • Comply with legal and regulatory requirements

We do not sell, rent, or trade your personal information to third parties.

Sharing of Information

We may share your information only when necessary and strictly for service delivery, including:

  • Delivery partners and couriers for order fulfillment

  • Payment service providers for secure transaction processing

  • Legal authorities if required by law

All third parties are required to handle your data securely and confidentially.

Data Security

Best Furniture takes appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or disclosure. While we strive to use commercially acceptable means to protect your data, no online platform can guarantee absolute security.

Cookies & Website Tracking

Our website may use cookies and similar technologies to:

  • Enhance user experience

  • Analyze website traffic and performance

  • Remember user preferences

You may choose to disable cookies through your browser settings, though some website features may not function optimally.

Your Rights

You have the right to:

  • Access or request a copy of your personal information

  • Request corrections to inaccurate or incomplete data

  • Request deletion of your personal data, subject to legal obligations

  • Opt out of non-essential communications

Requests can be made by contacting our customer support team.

Policy Updates

Best Furniture reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and continued use of our website indicates acceptance of the updated policy.

Customer Support

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us:

📞 Phone: + (254) 116 444 400
📧 Email: info@bestfurniture.co.ke
📍 Showroom: Eastern Bypass, Ruiru, Kenya